Once your order has been dispatched, you will receive a shipping confirmation email from THE MAKERY AB (Hannie) with a tracking link.
Delivery time is typically 3–5 business days within Europe.
If your order has not arrived within the expected timeframe, please check your spam folder or contact us if you need assistance.
We currently ship to the following countries and regions:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Åland Islands.
If your country is not listed, we are currently unable to ship there at this time.
We offer a 30-day free return policy within the EU.
If you wish to return your order or exercise your right of withdrawal, you can easily do so using the form below.
To be eligible for a return:
Items must be unused and in original condition
Original packaging must be included
Items must be returned in protective outer packaging
Free returns apply within the EU
If your item arrives damaged, please contact us within 30 days of delivery so we can assist you with a replacement or solution.
Once your return has been received and approved, refunds will be processed within 14 days.
Please note that it may take a few additional days for the refund to appear in your account depending on your bank.
If you have not received your refund after 20 days, please contact us.
Please use the form below to submit your request.
We will confirm your request within 24–48 hours.
Please include:
If you have any questions, you can still contact us at:
support@hannie.com
