Privacy Policy

Latest updated: January 28, 2025

 

This Privacy Policy describes how HANNIE AB (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hannie.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Including your name, address, phone number, and email.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Including your username, password, and security questions.
  • Shopping Information: Including the items you view, put in your cart, or add to your wishlist.
  • Customer Support Information: Including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

For specific information about the Cookies we use related to powering our store with Shopify, please see: https://www.shopify.com/legal/cookies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.
  • Advertising and marketing partners: Who help us tailor our products and services and display personalized advertising on our Site and other websites.
  • Tracking Technologies: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

  • To process your payments, fulfill your orders, and provide you with products or services you have requested.
  • To send notifications related to your account, purchases, returns, exchanges, or other transactions.
  • To create, maintain, and manage your account, facilitate any returns and exchanges, and enable you to post reviews.

Marketing and Advertising

  • To send marketing, advertising, and promotional communications by email, text message, or postal mail.
  • To show you advertisements for products or services that may interest you.
  • To tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

  • To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • To ensure the security of our website and services.

Communicating with You

  • To provide customer support and improve our Services in our legitimate interests, to be responsive to you and maintain our business relationship.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers who perform services on our behalf (e.g., payment processing, customer support, cloud storage, fulfillment and shipping).
  • Business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.
  • Affiliates or corporate group entities, in our legitimate interests to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy.
  • To comply with legal obligations, including responding to subpoenas or search warrants, enforcing terms of service, and protecting our rights and the rights of our users or others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, this content will be public and accessible by anyone.

We are not responsible for the privacy or security of any information that you make publicly available, or for the use or misuse of any information disclosed or received from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy policies and terms of service. We do not guarantee and are not responsible for the privacy or security of such sites. The inclusion of third-party links does not imply endorsement of the content or operators of those platforms.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

While no security measures are perfect or impenetrable, we implement industry-standard safeguards to protect your information. We retain your personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Delete: You may request the deletion of your personal information.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right to Portability: You may request a copy of your personal information in a portable format.
  • Restriction of Processing: You may ask us to limit how we process your data.
  • Withdrawal of Consent: You may withdraw consent where we process your data based on consent.
  • Appeal: You may appeal our decision if we deny your request.
  • Managing Communication Preferences: You may opt-out of marketing communications.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. You also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, and process your personal information outside your country, including the United States. If we transfer data outside the European Economic Area (EEA), we will ensure that such transfers are compliant with applicable data protection laws.

Contact Us

If you have any questions about our privacy practices or if you wish to exercise your data rights, please contact us at:

  • Email: support@hannie.com
  • Address: HANNIE AB, Tegelbruksvägen 15A, 126 34 Hägersten, Sweden