Shipping & Returns

General Shipping Information

 

Once your order has been dispatched, you will receive a shipping confirmation email from THE MAKERY AB (Hannie), which will include a tracking link. If you don’t receive your order within the expected delivery time (6–10 days), please check your Spam folder and contact us directly for assistance.

 

Returns

At THE MAKERY AB (Hannie), we want you to be satisfied with your purchase. If for any reason you're not, we offer a return policy within 30 days from the date of your order. To qualify for a return:

  • The product must be in the same condition as when it was received, and both the product and its original packaging must be returned.
  • Please make sure the original packaging is placed inside a shipping bag for protection. If possible, reuse the same shipping bag it was delivered in, as it is designed to be used again for your return.
  • Please note that THE MAKERY AB (Hannie) does not offer free returns, and the customer is responsible for the return shipping costs. The cost of the return will be deducted from your original purchase price.

If an item is damaged during transport, please contact THE MAKERY AB (Hannie) within 30 days of receipt to arrange an exchange. Please be aware that THE MAKERY AB (Hannie) is not responsible for any returns that are lost in transit.

Once your return is approved, refunds will be processed within 14 days of arrival at our warehouse. Please note that the bank transfer may take a few days to appear in your account. If you do not see the refund after 20 days, please reach out to us for assistance.

How to Make a Return

Please email us at support@hannie.com to request a return and provide the reason for your return.

When emailing, please include the following details:

  • Your order number.
  • Title the email “Return”.

We will respond promptly with further instructions on how to proceed with your return.

Thank you for choosing THE MAKERY AB (Hannie)! We're here to ensure you have a smooth return process. If you have any further questions, feel free to reach out to us. We look forward to assisting you.